Refund & Exchange

You have 7 days to refund or exchange any non-sale item from the date you receive the order. There is a strict no-refund policy against sale items and they can only be exchanged within 3 days of receiving the order. If the received article appears to have any sort of defect/damage, email/call us no later than 48 hours from the date the item was received.

Refunds & Exchange:

For COD refund and exchange, please contact our customer care at support@softsiesta.pk or call us at +9233 3078883 to arrange a collection. Shipping costs are non-refundable. Email us your legit bank account details, after verification Soft siesta will issue a refund to your provided bank account details that were used for the original purchase.

Terms:

• Items must be in re-sellable condition.
• Original tags must be in place.
• Return will only be transacted in the original country of purchase.
• This does not affect your statutory rights.

Damaged Goods:

If the received article appears to have any sort of defect/damage, email/call us no later than 48 hours from the date the item was received. Our team will investigate the issue and process the refund for the item. For further assistance, feel free to call our customer service team at +9233 3078883 or be sure to drop an email at  support@softsiesta.pk

Order Cancellation:

A customer may cancel the order within 24 hours of placing it by giving us a call on the provided number. Once the order is shipped, the customer will receive a confirmation e-mail that contains tracking information. After a product is shipped, the Return and Exchange Policy will apply.